Overview

Tenants

As a future or current tenant of The Comana Company it is important for you to know we strive to make your experience with our company one that is pleasurable and long term. We appreciate good tenants and take pride in effective communication, timely responses to all needs and providing a home that is safe and inviting through care, cleanliness, warmth and comfort.

Current Tenants, please follow the links below to access your tenant portal, Pay Rent and / or Submit a Maintenance Request with photos 24/7.

You will need an activated Portal to do. If you have not activated your portal, please get started by following this Request Activation link.

Once you have access to your Tenant Portal we encourage you to download Online Portal by Appfolio Mobile App which will allow you to Pay Rent, Set up Auto-Rent Payments so you'll never be late, Submit Maintenance Requests with photos, then monitor the status of your maintenance requests, view and download your lease agreement, as well other important documents all in the palm of your hand 24/7.

Please visit the App Store or Google Play and download Online Portal by Appfolio today. You'll be glad you did.

If you are experiencing an Emergency or a Non-Emergency please follow the instructions below.

EMERGENCIES

Fire and Smoke: Please call 911 immediately. Please also contact your Property Supervisor and submit a maintenance request via your tenant portal with photos.

Gas and Electrical: Turn off gas or power at main breaker and immediately call SDG&E at 1-800-411-7343. Please also contact your Property Supervisor and submit a maintenance request via your tenant portal with photos.

Plumbing, Sewer or Water: If water is continually running from a faucet or toilet please shut off the angle valve and submit a maintenance request via your tenant portal. Angle valves are found behind toilets and under sinks. If you are experiencing an active leak or a leak from a source that cannot be shut of using an angle valve please shut off water to your premises. Main line shut offs are usually found outside. Please also contact your Property Supervisor and submit a maintenance request via your tenant portal with photos. Per your move in walk through you should be familiar with all shut off valves. *For weekends, holidays and after hour emergencies (7:00 PM - 7:00 AM) please contact 619-820-1241. *All calls are logged.

NON-EMERGENCIES

Clogged Drain or Toilet: Once a maintenance request via your tenant portal has been received we will immediately schedule a plumber to assess and clear the clog. (Please do not continue using the clogged drain or toilet as you will inevitably cause a flood)

Heater and Air Conditioning: Once a maintenance request via your tenant portal has been received we will immediately schedule an HVAC vendor to get your heating or air conditioning working as fast as the vendor is able to do so. (Please note that during times of excessive heat or cold HVAC technicians are very busy which may result in some delay, however we always request priority service)

Refrigerator: Once a maintenance request via your tenant portal has been received we will immediately schedule an Appliance Repair vendor to assess and repair the refrigerator or if recommended the unit will be replaced. (During this time, please keep your refrigerator doors closed to preserve contents).

All other Appliances: Once a maintenance request via your tenant portal has been received we will immediately schedule an Appliance Repair vendor to assess and repair the appliance or if recommended the unit will be replaced. (Please check your lease for Owner maintained appliances).

For all other non-emergency maintenance requests please submit a maintenance request via your tenant portal with photos and your request will be addressed in a timely manner.